Privacy Policy

Last Update: June 9, 2024

1. Introduction

This page informs you about our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy.

This Privacy and Cookie Policy ("Policy") is provided by Ticketapply VOF ("Ticketapply"), located at Gorterplaats 16, Nijmegen, and registered in the trade register of the Chamber of Commerce under registration number 61002267. Ticketapply can be reached at support@ticketapply.com or (+31) 24 20 22 072.

2. Who We Are

Ticketapply is a comprehensive online ticketing platform dedicated to assisting event organizers in efficiently managing and selling tickets. Our services, designed to streamline the ticketing process and enhance security at events, include powerful marketing tools to boost sales. We offer our services through several channels:

  • The Ticketshop: Here, Ticket Buyers can purchase tickets for events. The Ticketshop may be integrated into the Organizer's website or operate as a standalone online store.
  • The Dashboard: This tool allows Organizers to manage their events, track sales progress, and access event analytics.
  • Our Website: Provides support for both Ticket Buyers and Organizers, offering essential information and assistance for using our platform effectively.

These channels ensure a seamless experience for both event organizers and ticket buyers, making event management easier and more successful.

3. Types of Information Collection

We collect several different types of information for various purposes, limited to the essential information required to deliver our services effectively and ensure the functionality of our system.

Ticketapply may collect and process Personal Data for the following roles:

  1. When you are using the platform as an Organizer of events.
  2. When you are buying a ticket.
  3. When you contact us or subscribe to our newsletter.

For Organizers

For Organizers, we store the following Personal Information:

  • Your first and last name
  • Your contact details
  • Your email address
  • Your bank account number
  • Your credentials
  • Your IP Address
  • Browser information
  • Additional information provided in person

For Ticket Buyers

For Ticket Buyers, we store the following Personal Information:

  • Your first and last name
  • Your email address
  • Your IP Address
  • Additional information might be processed if required by the Organizer of the event, including:
    • Telephone number
    • Gender
    • Date of birth
    • Address details like street, residence, city, and country
  • Browser information

For Prospects

For prospects, we process the following information:

  • First name and last name
  • Email address
  • Browser information
  • Additional information you might have provided

4. Sources of Information

In principle, all information is obtained through the platform. Additionally, we may also collect data provided directly by users via email or phone communications. This includes information shared with us during support inquiries or when users provide feedback or request assistance through these channels.

5. Data Sharing

Ticketapply shares data when it is necessary for our services:

  1. The Personal Data (email and name) of a Ticket Buyer is shared with the Online Payment Provider to facilitate and secure the payment process. This occurs only when the Ticket Buyer initiates a payment. The Organizer of the event is in control of this data. Please refer to the Organizer's privacy policy for additional information.
  2. The personal data (email, name, and potentially address information) of an Organizer is shared with our Customer Relationship Management (CRM) supplier for invoicing purposes. Upon registering as an Organizer on our platform, your information will be entered into our CRM system.
  3. Prospects will be entered into our CRM system when they sign up for our newsletter or under specific conditions when they reach out through our contact form, by email, or phone.
  4. If required by law or in response to valid requests by public authorities (e.g., a court or a government agency), we may share your personal data.

6. User Rights

As a user, you have specific rights regarding the personal data we hold about you. You can:

  • Access the data to check and verify its accuracy.
  • Request correction or deletion of data if it is inaccurate or no longer needed.
  • Object to the processing of your data in certain circumstances.
  • Request your data in a structured, electronic format, and transfer it to another party (data portability).

8. Data Security

We prioritize the security of your personal information. To protect your data, we employ the following measures:

  • Encryption: All personal data is encrypted at the database level using industry-standard protocols, safeguarding it against unauthorized access.
  • Hashing: Passwords are secured using bcrypt hashing algorithm before storage, providing robust protection against intrusion.
  • Data Segmentation: Personal information is compartmentalized and stored in different datastores to enhance security and reduce potential risks.
  • Continuous Monitoring: We continuously monitor security systems and update practices to address new security challenges and maintain the integrity of your data.
  • Secure connection: All connections with our platform are encrypted. Firewalls are in place to block unwanted traffic.

9. Adjustments

This Policy may be updated periodically due to changes in the Website or regulations governing cookies. Ticketapply reserves the right to modify this Policy without prior notice. The most current version of the Policy will always be available on this page.